Shipping policy

About Us

At EFENA SARL, operator of www.newfreshkicks.com, our priority is to provide smooth and secure worldwide shipping.
We have designed a clear and efficient delivery process to ensure your satisfaction with every order.

Worldwide Shipping

We ship worldwide 🌍.
All orders are dispatched via La Poste Luxembourg or DHL.
Shipping costs are automatically calculated based on the destination country and order weight.

Orders in stock are processed and shipped within 24 hours (Monday to Friday).
No shipments are made during weekends (Saturday and Sunday).

Items on pre-order (sizes not currently in stock) are shipped within an estimated 5 to 15 business days.
Delivery times vary from 1 to 6 business days, depending on the destination.

Once your order has been shipped, you will receive a tracking number by email.
In case of any issue or lost parcel, please contact us within 48 hours of receiving the delivery notification so we can quickly resolve the problem.

1. Luxembourg 🇱🇺

Free shipping for all orders over €50.
Orders under €50: €4.50 shipping fee.

2. Europe (Belgique, Allemagne, France, Pays-Bas, Portugal) 🇪🇺

📦 Luxembourg Post: shipping fees range from €10 to €17, depending on the parcel weight.
🚚 DHL: shipping costs are automatically calculated at checkout.

3. Other European Countries

(Austria, Czech Republic, Denmark, Finland, Hungary, Italy, Latvia, Lithuania, Romania, Slovakia, Slovenia, Spain, Sweden)

📦 Luxembourg Post: shipping fees range from €13 to €37, depending on the parcel weight.
🚚 DHL: shipping costs are automatically calculated at checkout.

4. International 🌐

Shipping outside of Europe is available worldwide.
Shipping costs are automatically calculated at checkout based on the destination and weight.