CUSTOMER CARE / NEW FRESH KICKS
Shipping policy
Worldwide delivery. Clear shipping information.
Worldwide shipping
We ship worldwide from Luxembourg with La Poste Luxembourg or DHL. Shipping costs are shown at checkout, based on the destination and the weight of your order.
In-stock items are shipped within 24 hours, Monday to Friday (no shipments on Saturday and Sunday).
Pre-orders (sizes not in stock): your pair reaches our store within an estimated 4 to 12 business days. It is checked by our team, then shipped to you or made ready for store pickup.
Delivery times after dispatch: 1–2 business days in Luxembourg, 2–4 in Europe, 2–5 in other European countries. DHL Express times are shown at checkout.
You receive a tracking number by email as soon as your order leaves. In case of an issue or lost parcel, contact us within 48 hours of the delivery notification.
1. Luxembourg 🇱🇺
- Free shipping on orders of €50 or more.
- Orders under €50: €4.50.
- Store pickup (free) at Luxembourg City and Belval Plaza: in-stock items are ready quickly, pre-orders within 4 to 12 business days. We email you when your order is ready.
- Local delivery is available for nearby addresses: see the options at checkout.
2. Europe 🇪🇺
(Belgium, France, Germany, Netherlands, Portugal)
- 📦 La Poste Luxembourg: €10 up to 2 kg, €17 from 2 to 10 kg.
- 🚚 DHL Express: calculated at checkout.
3. Other European countries
(Austria, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Malta, Poland, Romania, Slovakia, Slovenia, Spain, Sweden)
- 📦 La Poste Luxembourg: €13 up to 2 kg, €37 from 2 to 10 kg.
- 🚚 DHL Express: calculated at checkout.
4. International 🌐
Shipping outside Europe with DHL Express, calculated at checkout from the destination and weight. Orders outside the EU may be subject to customs duties and import taxes, paid by the customer.
Questions?
support@newfreshkicks.com · +352 27 52 11 81