CUSTOMER CARE / NEW FRESH KICKS
RETURNS & REFUNDS.
Clear rules, a simple process.
- 01
Write to us within 14 days of delivery: support@newfreshkicks.com, with your order number.
- 02
Pack it unworn, in the original box with tags, inside an outer shipping box.
- 03
Send it with tracking to NEW FRESH KICKS, 7-14 avenue du Rock’n’Roll, L-4361 Esch-sur-Alzette, Luxembourg.
- 04
Get refunded within 7 business days after we receive and check it.
SALE ITEMS & PRE-ORDERS
NO EXCHANGES ON SALE ITEMS.
Items bought on promotion are not exchanged. Your legal 14-day right of withdrawal still applies to every online order, including sale items and pre-orders, as described in our Terms of Service.
This does not affect your other mandatory consumer rights, including the 2-year legal guarantee of conformity for faulty, damaged or incorrectly supplied items.
THE RETURN POLICY.
Return requests must be made within 14 days of receiving your order.
Sale items are not eligible for return.
Returned items must be:
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Unworn
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In their original packaging
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Shipped in a double box
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Accompanied by the receipt or proof of purchase
Refunds are issued within 7 business days after we receive and inspect the returned item.
No return label is provided — return shipping costs are the customer’s responsibility.
Return Address
NEW FRESH KICKS
7-14, avenue du Rock‘n‘Roll
L-4361 Esch-sur-Alzette
Luxembourg
Contact
📧 E-mail: support@newfreshkicks.com
⏱️ Response time: within 2 business days
📞 Phone: +352 27 52 11 81
🕒 Opening hours:
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Monday – Friday: 10:00 – 20:00
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Saturday: 9:00 – 19:00