Refund policy

Return requests must be made within 14 days of receiving your order.
Sale items are not eligible for return.

Returned items must be:

• Unworn

• In their original packaging

• Shipped in a double box

• Accompanied by the receipt or proof of purchase

Refunds are issued within 7 business days after we receive and inspect the returned item.
No return label is provided — return shipping costs are the customer’s responsibility.

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Return Address

NEW FRESH KICKS
7-14, avenue du Rock‘n‘Roll
L-4361 Esch-sur-Alzette
Luxembourg

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Contact

📧 E-mail: support@newfreshkicks.com
⏱️ Response time: within 2 business days
📞 Phone: +352 27 52 11 81
🕒 Opening hours:

• Monday – Friday: 10:00 – 20:00

• Saturday: 9:00 – 19:00

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